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  • Photographs & Comments
     

    I would like to thank those of you who have sent me pictures and comments!
    I am simply thrilled by your thoughtfulness!
     

    Blessings and Many, MANY Thanks,

    Lisa

    ps: If we've helped to outfit your boat, feel free to send pictures or comments.

    From: Michael ******
    To: DeFeverCruisersForum@yahoogroups.com
    Sent: Thursday, September 17, 2009 4:25:07 PM
    Subject: [DeFeverCruisersForum] Electronics

    I just want to mention that I have received outstanding service from a company named Ultimate Passage www.ultimatepassage.com the owners name is Lisa 866-344-8697. I was shopping for new electronics for my DF 44 and just happened to locate this company. The company handles most all electronics. I shopped my local marine electronic stores, online and West Marine. No one could beat their pricing and $8.00 shipping. I decided on Raymarine and made my purchase. I accidentally ordered the wrong type chart and only after opening the case found the error. I notified Lisa and she immediately sent me the correct one and apologized for not catching my error. I was not charged for the wrong chart and was able to return it. If this was West Marine it would have been " You opened it you bought it"

    I have just installed my electronics system package of an E120 & E80 with all the multi function equipment and 2 radios. We found a problem in the E120 not wanting to be the repeater or slave unit and would shut down. I had a authorized Raymarine installer inspect the unit and installation and recommend that I see if my selling dealer would switch out the unit. I contacted Lisa and after explaining the situation and even though it has now been over 30 days since purchase she is air freighting me a new E120 unit and will let me return my old unit.

    Fantastic customer service by Ultimate Passage and Lisa. You don't find this much anymore and especially purchasing something online. Should you speak with her please tell her you heard from Mike Brewer in Calif. that she is wonderful. Check with her during your next purchase you won't regret it. 

    Lisa, 
    Cabelas & Bass Pro shops sure could learn a few things from you, and your company!!!!  I recieved the gps combo and compass in 27 hours. Unreal! every thing looks great, Now i just have to wait three more weeks for my boat, to be finished being built. Thank You.. and i'll with out a doubt will be, ordering from you and your company again.  p.s. so will my friends thanks again   JESSE 

     
    Thanks a Lot... My order was delivered this morning. I could not have been more pleased with the service from your company. You people went far and beyond others. Your address is bookmarked in my computer and I will surely be a return customer.   Thanks Again.

    Kenny S.
    Charleston, SC

    Dear Lisa and Staff,

    We wanted to thank you for the great service in all aspects:  shopping on the net, purchasing, shipping, e-mail notifications, etc.  We couldn't believe how quickly and economically we received our order.  Keep up the good work!  Your website was recommended to us and we'll recommend others we know to check with UltimatePassage.com before making their electronic purchases. 

    Have a great day!!!

    Darrell and Annette
    Moss Point, MS

    Thank You For Your Service. I Received The Antenna & Mount TODAY.  Now Thats What I Call Service!!!!!!!!!!!!!
    Thank You & God Bless!!
    P.S. I'm Looking Forward To Doing Business With You In The Near Future!!!!!

    Dave R.
    McAlisterville, PA

     

    Lisa,

    Do you remember the old Roadrunner cartoons where the coyote would order something from the ACME  company and it would arrive in about ten seconds? Yesterday afternoon, I ordered a compass from you and it arrived today, the next afternoon! That’s amazing. I‘ve been looking around at different merchants trying to get the compass and was afraid I had somehow ordered two because of the speed. Anyway, thanks for the fast response.

    Ken C.
    Anacortes, WA

    Lisa,

    Just wanted to drop you a line of thanks. I had a question about one of your products before I placed an order. You were very helpful and went out of your way to get me the information even calling me back after you had to research the answer. I placed my order at 12:49 p.m. and thought that it would ship the next business day. Much to my surprise and delight it arrive at my door the next day before noon. I am amazed at your great service and will be one of your best advertisements ever. Thanks again.

    Brian
    Newport, N. C. 

    Lisa,

    Thanks for all of your help and quick handling of my orders.

    I have given your website to Grandpappy Point Marina on Lake Texoma.  When I
    bought my boat from them, part of the deal was that I would be allowed to
    buy the E80 at their cost.  Their actual cost, and I believe them, is higher
    that your selling price.  So you may get some business from them.

    Regards,

    Curtis

    Lisa,

    The first box was here as promised, and the second arrived right on time.  All items ordered were received!!

    THANK YOU!!!  We really do appreciate the timely and accurate service!!

    Rest assured I will not hesitate to refer my friends to you that are purchasing electronics....or anything you have in your e-catalog!

    Now I just have to get them all installed......

    Again, Thanks!!

    Rob"Just a Tinch"
    Gulfstar 44 MY
    Punta Gorda, FL

    Dear Lisa,

    A big "Thank You" goes out to you for the extra effort to get my order
    shipped out today!

    With such great customer service, your company will grow beyond your
    most optimistic projections.

    Sincerely,

    Al Mogenis

    P.S. I still owe you lunch.


     
    Received the shipment this morning.  I was really surprised to get it this quickly.  Thank you.  It's a pleasure doing business with you.

    Capt. Tony G.
    Dania Beach, FL

    just wanted to say thanks for the help today with the humminbird 787.its not very often you can get such great service anywhere anymore. i am glad i came across your web site and will defiently use you again for futher purchases. once again thanks.

    james w

    gray court, sc

    Thanks for the timely processing and shipping of my VHF radio.  Your web site is excellent.  Very easy to navigate and not all cluttered and crazy like most of the other marine sites.  I suspect your business will continue to improve, as it seems you are seriously better than most of your competition. Again, thanks.

    Peter D

    Lisa,

    Our twelve year old inverter stopped working and started smoking on a Friday afternoon.

    I had to wait until Monday morning to place the order for a new inverter.

    The Inverter was $300.00 cheaper at your website compared everywhere else. In addition to the personal, courteous and efficient service you provided,  you offered three day shipping for Twenty three dollars.

    I was very surprised when the inverter arrived the next day.

    It works wonderfully. Why would anyone shop anywhere else?

    Thank you for a wonderful experience.

    Joe Bredehoeft

    Feel free to post this on your website etc. 


     
    Hi Lisa,
    These are 29# and 34# Chinook salmon that we caught on Saturday twenty two miles offshore out of Westport.  There were six other salmon all around twenty pounds each.  Thankfully I had the GPS and Navionics to get back because that far out you can barely see any land.
    Ray S.
    Maple Valley, WA

     
    DEAR LISA, THANK YOU FOR THE PROMPT SERVICE & COURTESY ON THE FONE. I HAVE BEGUN SPREADING THE WORD AMONGST ALL MY FRIENDS AT THE BOAT YARD.

    Howard R.
    North Woodmere, NY

    Dear Lisa,

    I'm finally getting around to sending you some pictures of the boat (a Selene 36) and of the instruments I bought from you that were installed at the main helm.  I think they turned out great!  (2nd set installed at the flybridge helm but no picture of that).

    I'm very happy with all the instruments I purchased from your company.  Your price and service were First Rate, and I'll certainly recommend Ultimate Passage to all my boating friends.

    Larry D.
    Anacortes, WA


     
    Lisa,
    THANKS!!
    Picture of me and my daughter on the boat so ya know what I look like.
    Hi to Bruce.
    Mike S.
    Bellingham, WA