Photographs
& Comments
I would
like to thank those of you who have sent me pictures and comments!
I
am simply thrilled by your thoughtfulness!
Blessings and Many, MANY Thanks,
Lisa
ps: If we've helped to outfit your boat, feel free to send pictures
or comments.
From: Michael ******
To: DeFeverCruisersForum@yahoogroups.com
Sent: Thursday, September 17, 2009 4:25:07 PM
Subject: [DeFeverCruisersForum] Electronics
I just want to mention that I have received outstanding service from
a company named Ultimate Passage www.ultimatepassage.com the owners name
is Lisa 866-344-8697. I was shopping for new electronics for my DF 44 and
just happened to locate this company. The company handles most all electronics.
I shopped my local marine electronic stores, online and West Marine. No
one could beat their pricing and $8.00 shipping. I decided on Raymarine
and made my purchase. I accidentally ordered the wrong type chart and only
after opening the case found the error. I notified Lisa and she immediately
sent me the correct one and apologized for not catching my error. I was
not charged for the wrong chart and was able to return it. If this was
West Marine it would have been " You opened it you bought it"
I have just installed my electronics system package of an E120 &
E80 with all the multi function equipment and 2 radios. We found a problem
in the E120 not wanting to be the repeater or slave unit and would shut
down. I had a authorized Raymarine installer inspect the unit and installation
and recommend that I see if my selling dealer would switch out the unit.
I contacted Lisa and after explaining the situation and even though it
has now been over 30 days since purchase she is air freighting me a new
E120 unit and will let me return my old unit.
Fantastic customer service by Ultimate Passage and Lisa. You don't find
this much anymore and especially purchasing something online. Should you
speak with her please tell her you heard from Mike Brewer in Calif. that
she is wonderful. Check with her during your next purchase you won't regret
it. |
|
Lisa,
Cabelas & Bass Pro shops sure could
learn a few things from you, and your company!!!! I recieved the
gps combo and compass in 27 hours. Unreal! every thing looks great, Now
i just have to wait three more weeks for my boat, to be finished being
built. Thank You.. and i'll with out a doubt will be, ordering from you
and your company again. p.s. so will my friends thanks again
JESSE |
| Thanks a Lot... My order was delivered
this morning. I could not have been more pleased with the service from
your company. You people went far and beyond others. Your address is bookmarked
in my computer and I will surely be a return customer. Thanks
Again.
Kenny S.
Charleston, SC |
|
| Dear Lisa and Staff,
We wanted to thank you for the great service
in all aspects: shopping on the net, purchasing, shipping, e-mail
notifications, etc. We couldn't believe how quickly and economically
we received our order. Keep up the good work! Your website
was recommended to us and we'll recommend others we know to check with
UltimatePassage.com before making their electronic purchases.
Have a great day!!!
Darrell and Annette
Moss Point, MS |
|
Thank You For Your Service. I Received
The Antenna & Mount TODAY. Now Thats What I Call Service!!!!!!!!!!!!!
Thank You & God Bless!!
P.S. I'm Looking Forward To Doing Business
With You In The Near Future!!!!!
Dave R.
McAlisterville, PA |
|
| Lisa,
Do you remember the old Roadrunner cartoons
where the coyote would order something from the ACME company and
it would arrive in about ten seconds? Yesterday afternoon, I ordered a
compass from you and it arrived today, the next afternoon! That’s amazing.
I‘ve been looking around at different merchants trying to get the compass
and was afraid I had somehow ordered two because of the speed. Anyway,
thanks for the fast response.
Ken C.
Anacortes, WA |
|
| Lisa,
Just wanted to drop you a line of thanks.
I had a question about one of your products before I placed an order. You
were very helpful and went out of your way to get me the information even
calling me back after you had to research the answer. I placed my order
at 12:49 p.m. and thought that it would ship the next business day. Much
to my surprise and delight it arrive at my door the next day before noon.
I am amazed at your great service and will be one of your best advertisements
ever. Thanks again.
Brian
Newport, N. C. |
|
| Lisa,
Thanks for all of your help and quick handling
of my orders.
I have given your website to Grandpappy
Point Marina on Lake Texoma. When I
bought my boat from them, part of the
deal was that I would be allowed to
buy the E80 at their cost. Their
actual cost, and I believe them, is higher
that your selling price. So you
may get some business from them.
Regards,
Curtis |
|
| Lisa,
The first box was here as promised, and
the second arrived right on time. All items ordered were received!!
THANK YOU!!! We really do appreciate
the timely and accurate service!!
Rest assured I will not hesitate to refer
my friends to you that are purchasing electronics....or anything you have
in your e-catalog!
Now I just have to get them all installed......
Again, Thanks!!
Rob"Just a Tinch"
Gulfstar 44 MY
Punta Gorda, FL |
|
| Dear Lisa,
A big "Thank You" goes out to you for the
extra effort to get my order
shipped out today!
With such great customer service, your
company will grow beyond your
most optimistic projections.
Sincerely,
Al Mogenis
P.S. I still owe you lunch. |
| Received the shipment this morning.
I was really surprised to get it this quickly. Thank you. It's
a pleasure doing business with you.
Capt. Tony G.
Dania Beach, FL |
|
| just wanted to say thanks
for the help today with the humminbird 787.its not very often you can get
such great service anywhere anymore. i am glad i came across your web site
and will defiently use you again for futher purchases. once again thanks.
james w
gray court, sc |
|
| Thanks for the timely
processing and shipping of my VHF radio. Your web site is excellent.
Very easy to navigate and not all cluttered and crazy like most of the
other marine sites. I suspect your business will continue to improve,
as it seems you are seriously better than most of your competition. Again,
thanks.
Peter D |
|
| Lisa,
Our twelve year old inverter stopped working
and started smoking on a Friday afternoon.
I had to wait until Monday morning to place
the order for a new inverter.
The Inverter was $300.00 cheaper at your
website compared everywhere else. In addition to the personal, courteous
and efficient service you provided, you offered three day shipping
for Twenty three dollars.
I was very surprised when the inverter
arrived the next day.
It works wonderfully. Why would anyone
shop anywhere else?
Thank you for a wonderful experience.
Joe Bredehoeft
Feel free to post this on your website
etc. |
 |
Hi Lisa,
These are 29# and 34# Chinook salmon that
we caught on Saturday twenty two miles offshore out of Westport.
There were six other salmon all around twenty pounds each. Thankfully
I had the GPS and Navionics to get back because that far out you can barely
see any land.
Ray S.
Maple Valley, WA |
|
| DEAR LISA, THANK YOU FOR THE PROMPT
SERVICE & COURTESY ON THE FONE. I HAVE BEGUN SPREADING THE WORD AMONGST
ALL MY FRIENDS AT THE BOAT YARD.
Howard R.
North Woodmere, NY |
|
| Dear Lisa,
I'm finally getting around to sending you
some pictures of the boat (a Selene 36) and of the instruments I bought
from you that were installed at the main helm. I think they turned
out great! (2nd set installed at the flybridge helm but no picture
of that).
I'm very happy with all the instruments
I purchased from your company. Your price and service were First
Rate, and I'll certainly recommend Ultimate Passage to all my boating friends.
Larry D.
Anacortes, WA
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Lisa,
THANKS!!
Picture of me and my daughter on the boat
so ya know what I look like.
Hi to Bruce.
Mike S.
Bellingham, WA |
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