Ultimate Passage -- Terms of Service & Frequently Asked Questions

TERMS OF SERVICE & FREQUENTLY ASKED QUESTIONS

Our Business Hours:

Our Online Store is Always Open! Our typical office hours are Monday through Thursday, 9:00am to 5:00pm and Friday's until 3pm Eastern. You can contact us at 440-617-0025 (Ohio) --If necessary, Leave a message, We will call you back as soon as possible. Or, our Email is checked every few hours, even on weekends, so if you have a question, EMAIL HERE and we will reply as soon as possible.

Our Products:

All products we sell are Brand New, fresh from the manufacturer and carry a full manufacturer's warranty. We do not sell refurbished products unless it's clearly stated in the item name and description.

Inventory:

Our Inventory is usually updated around 11am and 5pm Eastern-time, but more often depending on the seasons. If our site is showing only one (1) in stock, it would probably be best to call us first if you need it SOON!

Shipping (United States Only):

Your order may ship in more than one shipment. If an item is indicated as backordered, it will ship when it becomes available.
We will email you a link to track your package so you'll know when to expect it.
Our $6.99 "Upgrade to UPS Ground" shipping insures that most orders are received within 1 to 7 business days.
"Next Business Day" or "2-Day" Shipping does NOT include Saturday, Sunday, or Holiday shipping or delivery.
Additionally, for sales tax reasons, we do no sales in the state of Ohio (either shipping or billing address).

Shipping Charges - Effective September 9, 2023:

** Rates Apply MON-FRI to Continental USA/Lower-48 ONLY **

FREE SHIPPING (Our Choice of Carrier) averages 2-15 Business Days depending on which warehouse(s) it ships from.
$6.99 "Upgrade to UPS Ground" insures most in-stock orders are delivered in 1-7 Business Days.
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EXPEDITED SHIPPING OPTIONS. Place by 1pm-EST(M-F) NO Weekend/Holiday Shipping OR Delivery.
$25.99 ONE-ITEM Flat-Rate TWO-Business Day (No Oversized Items)**
$49.99 TWO-OR-MORE Flat-Rate TWO-Business Day (No Oversized Items)**
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$54.99 ONE-ITEM UPS NEXT-Business Day Saver (No Oversized Items)**
$99.99 TWO-OR-MORE UPS NEXT-Business Day Saver (No Oversized Items)**
** NO REFUNDS on LATE Next-Day/2-Day Shipping **

Quotes for ALASKA & HAWAII: Copy-n-Paste your 'cart items along with your Shipping Address & Phone Number then EMAIL HERE
**We do NOT ship outside of the USA**

Payment and Discounts:

We accept Visa and MasterCard from United States issued banks Only.

We offer a 1.5% Discount for orders paid for via Wire Transfer or Certified Check. Call us for details!

Sales Tax:

We do Not charge Sales Tax. Additionally, we do Not sell/bill or ship to any address within the state of Ohio.

Privacy Policy:

We respect your right to privacy. We will not sell, lease, publish or provide any information to any third party.

We use your e-mail address only as necessary to complete a sale and to keep you informed as to the status of your order. In the event of a product recall, we will use your e-mail address and/or phone number to attempt to contact you.

We also believe that just because you elect to do business with us, does not grant us the right to use your e-mail address to solicit additional business.

It's as simple as that.

Return Policy:

Note: The following items are NOT RETURNABLE:
EPIRBs, Cartography/Mapping Software, AIS products, Life Jackets/Vests, Inflatables, Tools or Any Item stating "Special Order" in the description, and items costing $35.00 or less.

By placing an order with Ultimate Passage (on-line, telephone or mail) you agree to the following return policy:

Check and install/use your items within 15 DAYS of Receipt! We cannot stress this enough. After 15 days from delivery, the Manufacturer's Warranty is in effect.

ALL Returns REQUIRE Return Authorization by Ultimate Passage and may be returned within 20 Days of the Delivery Date provided the manufacturer has no stipultations regarding a return to us. All returns are are subject to a 20% restocking fee to include our original shipping and credit card charges. Please allow about a week to receive credit for returned items.

You are responsible for shipping charges back to us for any reason. We do not pay for, or reimburse you, for return shipping charges.

*Note: Special Order items and Software [including Navionics, C-Map and Garmin Charts/CD ROMs] are NOT Returnable unless WE shipped the incorrect item. See #5 and #6.
As of August 1, 2020: Individual items costing $35.00 or less are not returnable.
All returns must be in brand new condition, never installed, and have all the original packaging and original contents included. If returned items are found to not be in brand new condition with all the packing material included, Ultimate Passage reserves the right to refuse the return, in which case the item will be sent back to the customer, return shipping will be charged to the original credit card on file, and does NOT include any "Flat/Promo Rate" from the original order.

If you have Received a Return Authorization Number from us,
FOLLOW THESE INSTRUCTIONS CAREFULLY:
1. Box return in an appropriate Outer Shipping Box with adequate padding ('peanuts', air-tubes, paper).
2. Do not write or apply any shipping labels directly on the manufacturer's packaging. No credit will be issued.
3. DO NOT WRITE ON OR APPLY ANYTHING ON THE MANUFACTURER'S BOX! No credit will be issued.
4. Item must be returned in the condition it was sold, all original packaging and paperwork must be returned including Blank warranty cards or manuals and original UPC/barcodes.
5. No credit will be issued for returns received after 30 days from the original delivery date.
6. Insure item for the cost you paid. We suggest shipping via UPS, FedEx or DHL so you having shipping confirmation
Ship To:
WE WILL EMAIL YOU THE ADDRESS
Check and install/use your items within 15 DAYS of Receipt! We cannot stress this enough. If an item is defective within 15 days of purchase, we will GLADLY exchange (not refund) it for the same new product provided the manufacturer has no stipultations regarding a return to us. (Some manufacturers require returns be sent directly to them.). There is NO restocking charge on defective items which are replaced provided they are returned in the exact condition received by you (packaging, instructions, UPC, etc.). After 15 days from delivery date, the Manufacturer's Warranty is in effect and you must contact them directly for repair or replacement. Additionally, we do NOT provide return shipping and will not reimburse you for your shipping charges.
Shipping charges are NOT refundable. Credit will be LESS our original shipping costs, which will probably exceed any "Shipping Specials" we are offering. i.e. "Flat-Rate Ground" or "Flat-Rate Overnight Air"
Special Order items are NOT returnable unless defective. If defective, they will be replaced but not refunded. Please make sure you're ordering exactly what you need. Call the manufacturer FIRST to make sure what you're ordering from us is what you need. We are NOT responsible for errors by manufacturers' part numbers, descriptions, web site or technical assistance you may have received from them.
Software is NOT returnable. This includes Navionics charts, C-Map NT+ or C-MAX charts and any Garmin Blue Charts, Garmin G2 or Garmin Mapping CDs. If a Return Authorization Number is given, a 50% (Fifty-Percent) RESTOCK CHARGE will apply.

Do NOT Refuse a delivery. You will be charged Actual shipping charges back to us plus restock fees. If you changed your mind after ordering, call us and we will issue you a Return Authorization Number. If a box is received damaged, check the contents because in most cases, the item is fine. If contents are damaged, call us immediately so we can start a UPS Claim.

Credit Card Chargebacks:

Your credit card statement will show a purchase from ULTIMATEPASSAGE.COM. Unjustified Credit Card Chargebacks will be billed an additional $50 charge per chargeback.